Customer Testimonials
Billy Bailey and service department team are excellent, I will recommend Lexus of colorado springs to everyone I know
Tom Smith and his assistant Lisa were excellent representatives of Lexus of Colorado Springs. Tom did a superb job and made the buying of my Lexus a very pleasant experience . He was extremely knowledgeable of the financing process and the ins and outs of my Lexus.
Jazmin was an excellent sales person. She met all my needs and exceeded expectations as she went out of her way to make sure I was completely satisfied with my purchase.
Excellent 1st experience with this dealership as I am new resident to COS earlier this year. My family has owned assorted Lexus vehicles since 1997 (and always will!), and outstanding service has been consistent with every olace We have used. The personnel was welcoming, inviting, and knowledgeable. The wait time minimal and their waiting area was comfortable and impeccable. I highly recommend this dealership.
I got my 35000 mile service , and haw snow tires on. Car was washed inside and out. It looked like new. Great service.
Great customer service and very easy new car purchase experience. Positive interactions with everyone there, and great team environment.
Wonderful sales personnel. Stayed 2 hours past closing to finish the sale! I’ll definitely be back and asked John Brown for some business cards to share with friends.
Great new facility! Efficient and helpful staff. Good service experience. Car was completed on time with full details of work performed.
As always, I was very pleased with the service I received, and the wait wasn't as long as expected. I've been doing business with them for many years, and they've always done an amazing job.
Employees are very courteous and the service department did a great job servicing our vehicle. They got our vehicle in right away and changed the oil , rotated the tires, and washed it as well. Great job
Very helpful with scheduling service and following up. Highly recommend. Always friendly and answers all questions.
Service department is always accommodating and will give you a video with notes on critical repairs, never pushy.
Good service at this dealership. Billy Ray is super - keeps you informed about repair progress, etc. Very comfortable waiting area if you are not getting a loaner.
Maintenance/repair experience improved from the past., great job! Things were great in 2012 then dipped a bit, now back to what I consider the "usual" Lexus experience. So happy.
Awesome service, reasonable prices and they give you a loaner car so that your not stuck at the dealership waiting for your car to be serviced. When the time comes for a new car, Lexus is the way to go!
I have been a loyal customer of Lexus of Colorado Springs for many years now, and I can confidently say that they have always exceeded my expectations regarding their exceptional service. I have been fortunate enough to work with Billy several times, and he has consistently been an excellent advisor. He is knowledgeable and attentive and always takes the time to address any concerns or questions I may have. His professionalism and expertise are truly unmatched. I highly recommend Lexus of Colorado Springs, and especially Billy.
I bought anew car from Jasmin. She handled the trade in a very professional manner
My experience with the Lexus dealership has always been excellent. Their customer service is professional, friendly & extremely helpful. I feel welcomed every time.
Great service, truly professional. Especially liked the lounge/waiting area. Highly recommend to other Lexus owners.
Philip was my service advisor and did a great job getting a tire problem fixed on a busy afternoon without an appointment. Bought my RX at this dealership and have been very pleased with the vehicle and service department visits. Always a good experience!
We’ve bought 3 Lexus sedans from this dealer. We always got good prices and excellent service.
Buying from Colorado Springs Lexus was a great experience! I received top value for my trade and the pricing was extremely fair. Both Tayler and Angel provided excellent customer service and were able to get my car detailed on the outside to correct some smudging without question. I have never bought a car from them before, but definitely don’t mind passing them on to family and friends.
Very pleasant experience, and definitely one of the most pleasant dealer interactions I have ever had. Jazmin Tejada was absolutely a pleasure to work with!
I came in for service on Dec. 13, 2023. Robert was very professional and attentive. especially appreciated this technician, he came out of his way to help me to figure out my monitor. Issue. He sure made my day! Love coming to Lexus dealership and I know I will always be taken care of. I would definitely recommend this Lexus dealership to my family and friends. I will always be a Lexus girl
Very friendly and professional people. Would buy there again and recommend to my friends. John was great!
Such a great team! I’m so grateful for the incredible patience, great energy and willingness that Tayler, Donte and everyone else that helped with my deal! Your efforts did not go unnoticed and I appreciate the team at Lexus Colorado Springs for helping me get into the car I wanted without going over my budget. They took my trade at the price I asked for without hesitation. Overall, 10/10 would Definitely recommend to anyone that’s looking for a car! Please check out Tayler and Donte at Lexus Colorado Springs! Since I live out of state, Tayler sent a great ...
Fast service, friendly efficient , I did request to have the inside front and back windows be cleaned, that Wes NOT done!
Jamison explained the issue found, the mechanic corrected the problem and all is now good.
Billy has explained to me what my car need to be done besides the oil change . everything was done properly, thank s
Work on my car was done in a timely manner. Everyone very helpful and pleasant to work with.
Very thorough & detailed to please customers & make life easy! I will be very happy when they move to their new location on the north side of Colorado Springs. Much more convenient location for me.
We always asked to have Billy Bailey as our service representative, never fails to give us excellent service,explains to us really well, where we are with our vehicle and what needs immediate attention and others that can wait, very professional,efficient, knowledgeable, always goes above and beyond to meet customer satisfaction Truly an asset for the company! Two thumbs up indeed! We’re very happy and satisfied every time Bailey works with us!
After Purchasing my Lexus at Kuni in Greenwood Village(Denver) I needed a closer Lexus Dealership for Servicing and I appreciated having you in the Colorado Springs area. I was a little surprised that you didn't have an indoor service bay but overall I was happy with the services you provided. I will know more once I can put a few miles on the vehicle after my 10k servicing experience. Thanks for being there locally for me.
Woke up to find my tire was flat on my 2022 Lexus RX350. Once I got the spare mounted I called Lexus Service. Although there were no appointments available, Billy Bailey worked to slot me in for a new tire. Really appreciate Billy and the other Service Advisors for always helping to solve our problems.
Isaiah was awesome. Very professional, and made the car buying process so easy. So easy
Friendly and helpful service. John Brown was very informative and always making sure that I am happy with my first car- with no pressure. Great customer service.
Excellent service and customer service both reception car wash time and services thatvwere performed on the car. Loaner is great too. Thank you very much
Service was prompt thorough and complete service writer did not try to up sell me things that were not needed
Johnathan provided us with a great service! He was very kind and helpful. He introduced a nice park for us spending some time. We were very much enjoyed. Even we had to wait for a few hours but did not feel bored. The service of loaning a car was very helpful.
We have always had great customer service at Lexus of Colorado Springs. We bought the car and the service plan from them and happy with both. Robert helped us this last time with a clunking sound in the brakes/front wheel. They took the time to explain it to us and help us to look for and prevent rocks/debris getting caught in the wheels/rotors or brake system. Very happy with the Lexus team.
Louis and Angel are professional and thorough our experience from beginning to end was pleasant there were no surprises except for a couple of good ones. I will recommend Louis and the Dealership Angel runs a customer friendly business
Great customer service, Eric has been very helpful. When he saw me he took care of me right away.
The service center at Lexus of Colorado Springs is amazing. Billy always takes exceptional care of us when we go for the service on our vehicles.
I like Cleanliness, friendly and ready to serve love the refreshments the availability of loaners
pretty good. they picked me up from the airport and gave me a sandwich and my car.
Abe and Louis were great to work with. Dante was not helpful. Old school negotiating is not favorable. Dealer website had false information for online purchase.
Ive used this dealer to service my Lexus cars since 2010 because they are courteous, prompt, and professional.
Bought a clean used Toyota 4 runner here and would do it again. Excellent vehicle!
Professional, Friendly, Helpful, and the best experience with a dealership that we’ve ever had.
Great experience in both sales and service. Cars are fairly priced and got my car back much earlier than expected when serviced.
They take good care of us for service and keep us informed during the process. Nice waiting area and fair prices.
Billy was so polite and professional helping me with all my questions, concerns and providing me with a loaner so I could get on with my day. I guess customer service is still alive and it exists at Lexus.
I recently purchased a new Lexus vehicle from Lexus of Colorado Springs. The staff is all very engaging, friendly and my sales rep was very personable (Abe). Folks were expeditious with getting me through the buying process. Very good experience.
Service department as a whole is outstanding. Great loaner option and customer interface extremely efficient. Next visit 30k service.
Robert & service department at Lexus of Colorado Springs was courteous, knowledgeable and efficient for my initial 5000 mile service on our 2022 RX 350. One of the best dealerships we have worked with.
Lexus SUV’s are the most reliable vehicles on the road. We have found service at the Colorado Springs Lexus dealer to be the best with friendly, helpful, knowledgeable staff.
Everything was flawless from the transfer of documents, to valet pick up and drop off, and the fantastically speedy service. I was impressed by this seamless experience and I am excited about working with this dealership in the future.
Billy our service writer was the best. Lexus of COS is the best dealership we have ever worked with. First class all the way!
Needed new radiator, they got it in the next day and installed it by the end of the day. Fast friendly, great service best Lexus dealer in Colorado. They treat everybody like family and sales and service. clean new loaner cars. The new Rx350 is awesome. I give them a 10 out of 10.
Failed battery. Came in without an appointment & they replaced it immediately. Even washed the car!
Very user friendly. Courteous staff and very knowledgeable Clean showroom and bathroooms. They are very accommodating
Professional, great customer service, friendly and VIP treatment. Class A dealership in all aspects. Awesome.
This was the best dealership experience I have ever had. The staff was courteous and pilot throughout the entire process.
Professional interactions, flexible (I asked if I could keep my loaner till the following morning since I had a full afternoon), and good about texting when the vehicle is ready. I only wish I could remember any concerns I have on my vehicle to bring up at routine maintenance appointments because I think it would have been included in the service charges. I was a bit miffed my rather simple problem cost me $180. That being said, Lexus of Colorado Springs has a well-earned excellent reputation.
Quick service and the service advisor was super nice and helpful. Price for service was reasonable too.
I have my vehicle service here so many times. It started with Jamison then Billy who helped me to the process. Billy kept me informed of the status of the vehicle. When I was informed a part needed to be ordered over the weekend, Billy had my garage remote and my military cap prepared anticipating I will be needing it the following week. It was a very personal gesture. Lexus of Colorado Springs service staff always made the customer extra special. It has been a pleasure. Billy you shine always. Keep it up.
Excellent Service - friendly and knowledgeable very helpful went out of his to assist and answer questions
Great service. Received the car I wanted and was very happy! They explained everything about the car in detail.
It was very easy to schedule my service, they had a loaner car ready for me, and my car was serviced in a very timely manner- just a few hours.
Very thorough and comprehensive and took the time to keep me appraised of the status
They listen to your needs and make sure you are happy with their work .They are very service oriented.
Outstanding service as usual. The Lexus of Colorado Springs Service Department has always been outstanding in the 15 years we have been using them.
Check in was quick. The car was ready before the time stated. The car was washed and vacuumed. A good experience.
Love this Dealership!! Professional, yet personable ! Always do a very good job with my car!
Jamison provided diagnostic problem and potential time frame for ordering parts and replacement. Plus cost. He was professional and friendly. I miss Johnny, however in time Jamison and I may have the same great relationship. Service was excellent, even though Lexus had my car from 26 to 29 December.
These service guys are awesome! I had a "Low Tire" signal on my 2008 Lexus RX400h that has continually plagued my wife, despite my checking the tire pressure frequently. They solved it in minutes. Plus, diagnosed my low battery, replaced it, and this was the reason the Lexus wouldn't start on very cold mornings. And my wife loves the new car look provided by their thorough car wash serviceThanks, guys! Super professional.
Fit me in for an appointment in a timely manner. Work was done in less time than was stated. Very happy.
Chris Coleman is the BEST service manager. He worked closely with me when I was not comfortable nor happy with the service adviser assigned when I arrived with my vehicle for a required Lexus diagnostic service. Chris worked with the technician to ensure I received a clear and comprehensive diagnosis of the issue at the fair price that was initially quoted to me. I appreciated his pleasant, courteous, and professional demeanor. I also appreciated his quick responsiveness to my calls and status updates.
Met Billy. Despite missing Johnny, Billy was professional, made me feel confident my car received excellent care. Thank you
They are professional and client oriented. Dealing with them I the reason I chose Lexus and I have not been disappointed.
John helped with my service appointment. Very quick and efficient. He answered some additional questions for me. I chose to wait even though a loaner was available. Very comfortable waiting area. The service was completed even quicker than promised. John was very professional, efficient, and personable. A very good dealer experience.
The service was get. Billy was helpful. He explained what was wrong and what was fixed. What would be needed for my next next visit.
The buying experience with Trebor was very smooth, he was friendly and professional. Lack of communication was an issue when Trebor was off and I could not contact or get any information for two days from the sales manager or other salespeople.
Helpful and friendly employees. I appreciate getting a loaner when my vehicle is in for routine maintenance
Dealership seemed to care about customers but took way to long for paper work lady to get to paperwork.
Great service. In on time and out in almost an hour with wash. Very efficient thank you.
Great experience! Tim Smith was fantastic and I highly recommend him if you’re looking for either a new or used call.
Great service Jamison was excellent in explaining what needed to be done and then explaining what was done. It Is hard to find a car dealership with the customer relationship associated with Lexus of Colorado Springs.
I felt the service department did an excellent job and my car was returned in a timely manner despite staffing issues.
I have used this dealership for over 10 years to service my Lexus cars. They are top notch with their service. Also, they have the best customer waiting area and the best snacks.
Very nice experience having my car get its fall checkup. Robert was polite, friendly and helpful.
Yhey ave always treated me well. Usualy get a car to use while having mine serviced.